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Understand Your Rights Before You Play

These Terms & Conditions govern every account opened on mongoosebets, including how you fund your wallet via PayPal, Venmo, or Play+, and how access is determined by the laws of your state.

Eligibility by state lawAccount wallet rulesPayPal, Venmo & Play+ termsDispute and contact processAccess subject to local law
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mongoosebets Understand Your Rights Before You Play
TERMS CONTACT PATHS

Reach Us About Any Term or Condition

If a clause in these Terms raises a question about your account, your wallet, or your eligibility under state law, we have three direct ways to get you a clear answer. Reach out before acting — especially for payment disputes involving PayPal, Venmo, or Play+ — so we can resolve issues without affecting your account standing.

Team online

Live Chat

Open the chat window from your account dashboard. Agents can pull up your account, verify your wallet status, and clarify any specific clause that applies to your situation.

Email Support

Send a detailed question to our support address. Include your account ID and the specific Term you need clarified. We respond in writing so you have a record of the answer.

Account Help Center

The Help Center inside your account contains clause-level explanations for common questions about wallet funding, identity verification, and state eligibility requirements.

ACCOUNT SECURITY & DATA

How We Handle Your Account and Data

These Terms extend to how we store, protect, and process the personal data tied to your mongoosebets account. Identity verification data — including documents submitted during the Know Your Customer process — is held only as long as required by applicable law and our internal retention schedule. You have the right to request a copy of the data we hold on you, and the right to ask us to correct inaccuracies. Requests go through the same support channels listed on this page.

Data Retention Account and identity data is kept only for the period required under applicable state and federal rules. Once that period passes, data is deleted or anonymized on a scheduled basis.
Account Security Your account is protected by SSL encryption and two-factor authentication. If you believe your login has been compromised, lock the account immediately from the security settings screen.
Cookie Policy We use session and analytics cookies to keep your wallet state and browsing preferences intact. You can manage cookie preferences in your account settings at any time.
Requesting Changes Submit a data correction or deletion request through live chat or email. We'll confirm receipt and respond within the timeframe required by applicable law.

Common Questions About These Terms

These are the questions we hear most often about the Terms & Conditions. If yours isn't here, contact support and we'll give you a direct answer tied to your account.

They apply to anyone who creates or uses a mongoosebets account, including funding a wallet via PayPal, Venmo, or Play+, where access is permitted under local state law.

No. PayPal accounts used for deposits must be registered in your own name and match the identity on your verified mongoosebets account. Third-party payment sources violate our Terms.

If we detect activity from an ineligible state, your account may be suspended and wallet balances held pending review. Access depends entirely on state law at your location.

We'll send a notice to the email address on your account. Continued use of the platform after that notice constitutes your acceptance of the updated Terms.

Contact us via live chat or email with your account ID. We'll confirm your identity and provide a copy of your data within the timeframe required by applicable law.

The core Terms apply across all product areas, including casino tables, slot rooms, and sportsbook markets like NFL point spreads and NBA player props. Specific promo conditions have their own addenda linked in the promo section.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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